Position Title: Resident Advocate (Shelter)

Reports To: Residential Services Manager

Apply To: BeckyB@mcwctx.org

Position Qualifications: MINIMUM– High School Diploma or GED.  Crisis intervention training or 1 year of equivalent experience and a clean driving record.  Must be able to perform moderate to heavy lifting, reach high shelves or racks, drive an 18-passenger van, and possess, or qualify for, American Red Cross First Aid Certification. PREFERRED– Associate’s Degree in Social Services or related field, crisis intervention training or 2 years experience in a residential or crisis intervention program. Bilingual in Spanish and English.

Primary Job Functions: 

  • Provides crisis intervention assistance to residents and prospective residents
  • Answers Hotline and business line and conducts telephone assessment interviews and intake/exit processes
  • Makes emergency referrals and provides information to residents regarding services of staff and volunteers
  • Provides referrals when Shelter is full or when client is not eligible for services of MCWC
  • Assists residents in developing a plan of action for their stay in the shelter
  • Advocates on resident’s behalf to obtain needed community services
  • Orients every new shelter resident on all aspects of shelter life
  • Conducts house meetings and enforces house rules and policies
  • Facilitates conflict resolution between residents as needed
  • Oversees the safety, security and general welfare of residents during assigned shift
  • Keeps current statistical records on:
  • Daily house census
  • Grantor reporting requirements
  • Maintains liaison with other MCWC programs for support of ex-residents
  • Communicates regularly with other staff regarding resident needs and problems
  • Provides transportation for clients, as needed
  • Attends monthly shelter and MCWC staff meetings
  • Conducts routine emergency procedure drills with residents
  • Assists in monitoring food and supply inventories
  • Assists with cleanliness, safety and facility repairs
  • Other duties as assigned